Willow Island FCU Privacy Policy

Willow Island FCU is owned by its members and run by a board of directors you elect. You can be confident that your financial privacy is a top priority of this credit union. Financial institutions are required by federal law to give you this privacy notice to explain how we collect, use and safeguard your personal financial information. If you have any questions, please contact the credit union at (304) 665-1127.

We are committed to providing you with competitive products and services to meet your financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities. In order to do so, we have entered into agreements with other companies that provide services to us and we may disclose information about you as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, and follow instructions as you authorize, or protect the security of our financial records.

To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell to other third parties the information we provide to them.

Information We Collect About You

We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on membership and loan applications and other forms
  • Information about your transactions with us or others
  • Information we receive from a consumer reporting agency
  • Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employers or from other institutions where you conduct financial transactions

Information We May Disclose About You

We may disclose in the following kinds of nonpublic financial information about you:

  • Information we receive from you on applications and other forms, such as your name, address, social security number, and income
  • Information about your transactions with us or other companies that work closely with us to provide you with financial products and services, such as your account balances, payment history
  • Information we receive from a consumer reporting agency, such as your credit worthiness and credit history

Disclosure of Information about Current or Former Members

We do not share nonpublic personal information of our current or previous members with affiliates or nonaffiliated third parties, except as permitted or required by law.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our staff is educated in the importance of maintaining confidentiality and member privacy as well as safeguarding your nonpublic personal information. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices. These security standards and procedures are routinely tested to verify the integrity of our system.


“This credit union is federally insured by the National Credit Union Administration.”
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